Total Quality Management
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Course
Synopsis
The
aim of Total Quality Management is to define all aspects of quality, and to
explain its importance in organizations. It details the key components of
quality management and its relevance to organizations producing goods and
services. It focuses on the different views of quality and stands for some of
the latest ways in which organization can incorporate quality to its goods and
services. It helps the organization regardless of its size and business nature
within its domain.
Course
Learning Outcomes
At
the end of the course, you should be able to:
§
Explain quality from a
management point of view.
§
Know how to implement and
manage quality programs in your own environment.
§
Appreciate the necessity for a
quality focus for the successful performance of modern organizations.
§
Describe that implementing a
quality program must include the process of continuous improvement and life
long learning.
§
Appreciate how your own
specialist areas are able to and are required to contribute to the quality
management processes in an organization, may it be manufacturing, services,
government, education, healthcare or an NGO.
External Links
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